FAQ's

Common Questions

Quick answers to help you get started with confidence

Do you accept my insurance plan?

Yes, we accept most major insurance providers including Blue Cross Blue Shield, Aetna, United Healthcare, Cigna, and Medicare. We also offer self-pay options and flexible payment plans. Our billing team will verify your coverage and explain any out-of-pocket costs before your first appointment.

How do I schedule my first appointment?

You can schedule by calling (913) 651-2909, completing our online booking form, or visiting our Leavenworth office. We offer same-day appointments for urgent needs and flexible scheduling including evenings and weekends. New patients should plan to arrive 15 minutes early to complete intake paperwork.

What should I prepare for my initial visit?

Please bring your insurance card, photo ID, current medication list, and any relevant medical records or recent test results. For nutrition consultations, a 3-day food diary is helpful. We'll send a pre-visit questionnaire to help us understand your health history and goals before your appointment.

Are telehealth visits available?

Yes, we offer secure telehealth consultations for follow-up appointments, medication management, nutrition counseling, and stress management sessions. Telehealth is available for established patients and select new patient consultations. You'll receive a secure link to join your virtual appointment via email or text message.

How often should I schedule check-ups?

Frequency depends on your health status and age. Generally, healthy adults benefit from annual physicals. Patients managing chronic conditions like diabetes may need visits every 3-6 months. Your provider will recommend a personalized schedule based on your individual health needs, risk factors, and treatment goals during your initial consultation.

What makes your diabetes program unique?

Our comprehensive approach integrates medication management, continuous glucose monitoring, personalized nutrition plans, exercise guidance, and regular A1C testing. Certified diabetes educators provide ongoing support and education to help you achieve optimal blood sugar control, prevent complications, and improve your quality of life through sustainable lifestyle changes.

Can you help with weight management?

Absolutely! Our registered dietitians create personalized weight management programs including nutritional counseling, customized meal planning, behavior modification strategies, and regular progress monitoring. We focus on sustainable lifestyle changes rather than quick fixes, helping you achieve and maintain your ideal weight through healthy, lasting habits.

What are your office hours and location?

Our office at 741 Highland Dr, Leavenworth, Kansas 66048 is open Monday-Friday 8:00 AM - 6:00 PM and Saturday 9:00 AM - 2:00 PM. We're closed Sundays and major holidays. For after-hours medical concerns, please call our 24/7 nurse line at (913) 651-2909 or visit the nearest emergency facility.